Support and billing policy

Refund policy for Crescitaly orders

We aim to resolve delivery issues quickly and fairly. In some cases that means a refill, in others a balance credit, partial refund, or full refund. This page explains how we evaluate those outcomes.

24-48 hour review windowRefill-first on covered servicesSupport available via account and email

Quick summary

Review window

Most refund or credit requests are reviewed within 24 to 48 hours.

Preferred resolution

Approved refunds are usually returned to Crescitaly balance first for faster reuse.

Refill first when possible

If a service includes refill coverage, we may resolve drops through refill before refund.

When refunds or credits may apply

  • An order cannot be started within the expected delivery window.
  • The delivered service materially differs from what was purchased.
  • A duplicate charge or billing error occurred.
  • A technical or operational issue on our side prevents completion.

Cases that are usually not refundable

  • Orders that are already partially or fully delivered.
  • Account changes made after the order that block or disrupt delivery.
  • Drops that are already covered by an active refill guarantee.
  • Requests based only on a change of mind after successful fulfillment.

How to request a refund review

  1. Sign in to your Crescitaly account and open order history.
  2. Select the affected order and choose the most accurate support path.
  3. Explain the issue clearly, including any mismatch or delivery problem.
  4. Wait for review by support. We may offer refill, credit, partial refund, or full refund depending on the case.

If you cannot access the account area, contact support@crescitaly.com and include the order identifier so support can route the case correctly.

Refund methods

Approved outcomes are typically returned to your Crescitaly balance first because that is the fastest method. External refunds to the original payment method may still be used for qualifying cases and can require additional processing time depending on the provider.

Need help before requesting a refund?

Many delivery issues can be solved faster through support or refill review than through a refund request. If the goal is still achievable, we prefer restoring the order outcome quickly instead of forcing you into a longer billing loop.